Terms and Conditions

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the services of Shiv Shakti, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Company Name: Shiv Shakti

GST Number: 08BVUPJ6470M1ZN

Address: Plot No. H-726-C, Road No. 9F-2, VKI Area, Jaipur – 302013, Rajasthan, India

Address: RAJ KUMAR, PIDORA ROAD, MAREHARA, ETAH, UTTAR PRADESH, 207401

Contact: +91 9461030405

Email: contact@shiv-shakti.shop

3. Services Provided

Shiv Shakti provides the following services:

• Import and export services
• Logistic support and customs clearance
• Trade consultancy
• Global sourcing
• International trade facilitation
• Documentation assistance

4. Service Terms

4.1 Service Requests

All service requests must be made through official channels. Shiv Shakti reserves the right to accept or decline service requests based on availability and feasibility.

4.2 Service Scheduling

Service timelines will be scheduled based on availability and priority. Shiv Shakti will make reasonable efforts to accommodate client preferences but cannot guarantee specific time slots.

4.3 Service Completion

Services will be completed according to industry standards and regulations. Shiv Shakti will provide detailed reports of work performed.

5. Pricing and Payment

5.1 Service Pricing

All service prices are quoted in Indian Rupees (INR) or USD and are subject to change without prior notice. Shiv Shakti will provide detailed quotes before commencing work.

5.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. Shiv Shakti accepts bank transfers and other agreed payment methods.

5.3 Additional Charges

Additional charges may apply for:

• Emergency services outside business hours
• Additional materials or parts required
• Extended service time beyond initial estimate
• Specialized equipment or tools required

6. Warranty and Guarantee

6.1 Service Assurance

Shiv Shakti provides assurance on services performed as follows:

• Service reliability: As per agreement
• Documentation accuracy: Guaranteed
• Logistic support: As per carrier terms

6.2 Warranty Limitations

Warranty does not cover:

• Damage caused by misuse or negligence
• Normal wear and tear
• Damage from external factors (power surges, natural disasters)
• Modifications made by third parties

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about service requirements
• Ensuring safe access to work areas
• Protecting personal belongings during service
• Following safety instructions provided by technicians
• Making timely payments as agreed

8. Limitation of Liability

Shiv Shakti's liability is limited to the cost of services provided. We are not liable for:

• Indirect or consequential damages
• Loss of profits or business interruption
• Damage to property not directly related to our services
• Delays caused by circumstances beyond our control

9. Safety and Compliance

Shiv Shakti is committed to:

• Following all applicable safety regulations
• Using certified and qualified technicians
• Maintaining proper insurance coverage
• Compliance with local electrical codes and standards

10. Intellectual Property

All content, designs, and materials on our website and in our service documentation are the property of Shiv Shakti and are protected by copyright laws.

11. Privacy and Data Protection

Customer information is handled according to our Privacy Policy. By providing marketing consent, you agree to receive promotional messages from Shiv Shakti. Shiv Shakti is committed to protecting customer privacy and data security.

12. Force Majeure

Shiv Shakti is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other force majeure events.

13. Dispute Resolution

Any disputes arising from our services will be resolved through:

• Good faith negotiations between parties
• Mediation if negotiations fail
• Arbitration as a final resort

Disputes will be governed by the laws of India and subject to the jurisdiction of courts in Jaipur, Rajasthan.

14. Modification of Terms

Shiv Shakti reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

15. Termination

Either party may terminate the service agreement with reasonable notice. Shiv Shakti reserves the right to terminate services immediately in case of:

• Non-payment of fees
• Safety violations
• Inappropriate behavior towards staff
• Breach of terms and conditions

16. Contact Information

For questions about these Terms and Conditions, please contact Shiv Shakti:

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Shiv Shakti regarding the use of our services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Marq Dubai reserves all rights not expressly granted in these terms.