Privacy Policy

Last Updated: December 2024

1. Introduction

Shiv Shakti ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

Shiv Shakti may collect the following types of personal information:

• Name and contact information (email address, phone number, address)
• Service preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication preferences and marketing consent

2.2 Technical Information

We may automatically collect certain technical information, including:

• IP address and browser information
• Website usage data and analytics
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

Shiv Shakti uses your information for the following purposes:

• Providing and improving our import-export services
• Processing service requests and appointments
• Communicating with you about our services
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Improving our website and user experience

4. Marketing Communications

By providing your consent, Shiv Shakti may send you marketing and promotional messages through:

• Email: Newsletters, service updates, and promotional offers
• WhatsApp: Service reminders, promotional messages, and RCS
• SMS: Appointment confirmations and promotional texts
• Phone: Service calls and promotional offers

You can opt-out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to our SMS or WhatsApp messages
• Contacting us directly at contact@shiv-shakti.shop

5. Information Sharing and Disclosure

Shiv Shakti does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

6. Data Security

Shiv Shakti implements appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (where applicable)

9. Cookies and Tracking Technologies

Shiv Shakti uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. Shiv Shakti is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 13 years of age. Shiv Shakti does not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

Shiv Shakti may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact Shiv Shakti:

14. Consent

By using our website and services and checking the marketing consent box, you agree to receive marketing and promotional messages via RCS, WhatsApp, email, or SMS from Shiv Shakti. You also consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Shiv Shakti is committed to protecting your privacy and ensuring the security of your personal information. Thank you for trusting us with your global trade needs.